Delivery, Returns and Warranty Policy Delivery, Returns and Warranty Policy

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payment.

We accept NHS Purchase Orders

Email: info@carbonlite-medical.com

Postal Address: 58 Fairfield Crescent, London, HA8 9AH

For NHS  Purchase Orders only, please contact us for product prices and delivery costs.

Shipping And Handling

Delivery Charges (Excluding NHS Purchase Orders):

From 24th April 2018, we have introduced new delivery charges according to our 'free shipping policy'.

For orders under £50.00, there is a fixed delivery charge of £5.50 +VAT.

For orders between £50.00 - £100.00, there is a fixed delivery charge of £9.50 +VAT.

For orders above £100.00, the delivery is free.

Delivery Schedule
Delivery of stock items is usually within 7 days. Please allow up to 28 days for items that are out of stock.

Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy
Carbonlite Medical Technology do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns and Guarantee Policy

We really hope that you enjoy our products and service. However, we understand that things may not work out as you expect. We offer you a 30 days 100 % guarantee on selected products and aim to refund you full amount if they fulfill the following conditions:

1. The items are unused and in original packaging.

2. Copy of delivery note attached and a reason for returning the product on the delivery note. Don't worry if you have lost your delivery note, you can alternatively email us at support@carbonlite-medical.com with the title 'Return - [Order Number]' and attach the printed order confirmation email with the product.

3. All the returns should be sent to "Carbonlite Medical Technology Ltd, Mango Logistics, Units 14-15 Rotherhithe Business Estate, London, SE16 3EH"

4. We are afraid you’ll need to pay return postage costs.

Once we receive the product, our experts will inspect it and inform you of the refund confirmation. Please note that we may have to charge a restocking fee of up to 10 %, depending on the condition of the product.

Unfortunately, we cannot offer free returns to non-Mainland UK and international customers. In this instance, you'll need to cover the cost of returning your items and arrange for a courier to return your parcel(s). We strongly recommend that a tracked service is used for all International returns, we cannot be held responsible for any returns that get lost in the postal or courier systems.

*100 % Guarantee policy excludes Salli, Provita and HAG products

 Non-refundable Products

Please note that products from the following manufacturers are not eligible for refunds after 30 days of purchase.

• Salli
• Provita
• HAG
• Any other non-Carbonlite Medical Technology Ltd product.

Refunds for these products are contingent upon the provision of a guarantee or warranty by the respective manufacturer.

Our 100% satisfaction guarantee policy does not extend to products sourced from Provita, Salli, HAG or any other non-Carbonlite Medical Technology Ltd Product.

Warranty Policy

This Warranty applies ONLY to Carbonlite Medical Technology Ltd products.

Carbonlite Medical Technology Ltd will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that, on examination by our technical staff or the original parts supplier, are found to be defective in material and/or workmanship. You must return the product or parts requiring repair/replacement to the address below, and you will be responsible for the costs of packaging, postage, and any postal insurance.

The warranty includes any labour cost incurred for the product being repaired by Carbonlite Medical Technology Ltd. Still, it does not cover any costs of any professional engineer you might use to fit any parts.

The warranty does include mechanical defects but does not include wear and tear. "Wear and tear" is the expected reduction in performance of a part or product due to age. Be aware failure can often be attributed to "wear and tear", as parts often wear down rather than break

If a product returned to us for inspection is found not faulty, you will be liable for any transport, labour or part costs.

Any products returned to Carbonlite Medical Technology Ltd must be cleaned/disinfected and should pose no health hazard. Please note that it is a criminal offence to send contaminated items via the postal system or other delivery agents. Carbonlite Medical Technology Ltd retains the right to refuse any products that are deemed to be a health hazard.

Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of furniture will invalidate the warranty. You should never make alterations to the design of the chair or adapt it in any way – to do so will invalidate the warranty.

This Warranty is NOT transferable and applies ONLY to direct customers who purchase products from Carbonlite Medical Technology Ltd. for resale. For end-users or indirect customers, please contact your distributor for warranty services.

Compliance with Legal Standards

This policy aligns with UK consumer rights legislation, ensuring that customers are treated fairly and in accordance with established legal standards.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payment.

We accept NHS Purchase Orders

Email: info@carbonlite-medical.com

Postal Address: 58 Fairfield Crescent, London, HA8 9AH

For NHS  Purchase Orders only, please contact us for product prices and delivery costs.

Shipping And Handling

Delivery Charges (Excluding NHS Purchase Orders):

From 24th April 2018, we have introduced new delivery charges according to our 'free shipping policy'.

For orders under £50.00, there is a fixed delivery charge of £5.50 +VAT.

For orders between £50.00 - £100.00, there is a fixed delivery charge of £9.50 +VAT.

For orders above £100.00, the delivery is free.

Delivery Schedule
Delivery of stock items is usually within 7 days. Please allow up to 28 days for items that are out of stock.

Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy
Carbonlite Medical Technology do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns and Guarantee Policy

We really hope that you enjoy our products and service. However, we understand that things may not work out as you expect. We offer you a 30 days 100 % guarantee on selected products and aim to refund you full amount if they fulfill the following conditions:

1. The items are unused and in original packaging.

2. Copy of delivery note attached and a reason for returning the product on the delivery note. Don't worry if you have lost your delivery note, you can alternatively email us at support@carbonlite-medical.com with the title 'Return - [Order Number]' and attach the printed order confirmation email with the product.

3. All the returns should be sent to "Carbonlite Medical Technology Ltd, Mango Logistics, Units 14-15 Rotherhithe Business Estate, London, SE16 3EH"

4. We are afraid you’ll need to pay return postage costs.

Once we receive the product, our experts will inspect it and inform you of the refund confirmation. Please note that we may have to charge a restocking fee of up to 10 %, depending on the condition of the product.

Unfortunately, we cannot offer free returns to non-Mainland UK and international customers. In this instance, you'll need to cover the cost of returning your items and arrange for a courier to return your parcel(s). We strongly recommend that a tracked service is used for all International returns, we cannot be held responsible for any returns that get lost in the postal or courier systems.

*100 % Guarantee policy excludes Salli, Provita and HAG products

 Non-refundable Products

Please note that products from the following manufacturers are not eligible for refunds after 30 days of purchase.

• Salli
• Provita
• HAG
• Any other non-Carbonlite Medical Technology Ltd product.

Refunds for these products are contingent upon the provision of a guarantee or warranty by the respective manufacturer.

Our 100% satisfaction guarantee policy does not extend to products sourced from Provita, Salli, HAG or any other non-Carbonlite Medical Technology Ltd Product.

Warranty Policy

This Warranty applies ONLY to Carbonlite Medical Technology Ltd products.

Carbonlite Medical Technology Ltd will repair or replace, at our discretion and free of charge to the original purchaser, any parts covered by this warranty that, on examination by our technical staff or the original parts supplier, are found to be defective in material and/or workmanship. You must return the product or parts requiring repair/replacement to the address below, and you will be responsible for the costs of packaging, postage, and any postal insurance.

The warranty includes any labour cost incurred for the product being repaired by Carbonlite Medical Technology Ltd. Still, it does not cover any costs of any professional engineer you might use to fit any parts.

The warranty does include mechanical defects but does not include wear and tear. "Wear and tear" is the expected reduction in performance of a part or product due to age. Be aware failure can often be attributed to "wear and tear", as parts often wear down rather than break

If a product returned to us for inspection is found not faulty, you will be liable for any transport, labour or part costs.

Any products returned to Carbonlite Medical Technology Ltd must be cleaned/disinfected and should pose no health hazard. Please note that it is a criminal offence to send contaminated items via the postal system or other delivery agents. Carbonlite Medical Technology Ltd retains the right to refuse any products that are deemed to be a health hazard.

Any unauthorised attempt by anyone other than the manufacturer to repair or dismantle a piece of furniture will invalidate the warranty. You should never make alterations to the design of the chair or adapt it in any way – to do so will invalidate the warranty.

This Warranty is NOT transferable and applies ONLY to direct customers who purchase products from Carbonlite Medical Technology Ltd. for resale. For end-users or indirect customers, please contact your distributor for warranty services.

Compliance with Legal Standards

This policy aligns with UK consumer rights legislation, ensuring that customers are treated fairly and in accordance with established legal standards.